Returns Policy
Not quite right? Here’s how returns and refunds work at Flavour & Spice.
Thank you for shopping at Flavour & Spice. If you are not entirely satisfied with your purchase, we’re here to help — so please reach out for a chat.
Our products can be returned within 30 days of the original purchase of the product.
Before you return a product
Please ensure that:
- The product was purchased in the last 15 days.
- The product is in its original packaging.
Please contact us first
Before you send the product back, get in touch by email at shopflavourandspice@gmail.com.
Send the product with its original packaging to:
410 Gold Coast–Springbrook Road
Mudgeeraba QLD 4213
Australia
Shipping charges
Shipping charges incurred in connection with the return of a product are at your own expense.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items & bulk spices
Unfortunately, sale items cannot be refunded unless it’s a breakage — regular-price items only. Sorry, no returns on bulk spices.
We do not refund if you do not like the flavour of a product. Just like fragrance, many people have differing flavour preferences, and some flavours may be affected by medical or external factors such as smoking, cold or flu-like illnesses, nasal/sinus issues, or simply individual preference.
If you are unsure about the flavour of a product, we have smaller pack sizes available to purchase so you can try before committing to a larger size.
Contact us
If you have any questions about our Returns & Refunds Policy, please contact us. We’re here to help. 🙂